Relationship with Stakeholders - Calzedonia S.p.A. Group

We seek to maintain constant, open and dialog with all the people and entities involved with our Group. We always aim to improve: to this end, stakeholder input is essential.
The Code of Ethics summarizes our behavior towards all Group stakeholders, expressing concepts further developed in a series of documents, both contractual and non-contractual, which regulate various relationships in detail.

We believe that a balanced, honest and pragmatic relationship with stakeholders is a prerequisite for the management of a business that is sustainable for the long term. This is precisely why we maintain ongoing relationships with everyone, convinced that open dialog is an opportunity and source of growth.

Tools for dialogue

How we interact with different stakeholders

Stakeholder	Communication method	Frequency	Objectives	Commitment	Stakeholder examples
Our people	Training	Constant	Motivation	Respect for equal rights and opportunities	In-shop staff;
	Internal communication	Constant	Sharing of principles and strategies	Adequate compensation and services for a better quality of life	Factory and office staff
	Meetings	Constant	Training
Our customers	Customer service	Constant	Loyalty satisfaction	Customer satisfaction	Brick-and-mortar customers
	Brick-and-mortar and online shops	Constant	Understanding demand	Going from a multi-channel to entirely-integrated system	Online customers
	Social networks	Constant	Assistance Quickly responding to market demands		Potential customers
Suppliers	Meetings	Constant	Provision of suitable products and suitable prices	Promotion of advanced standards in terms of quality and the environment	Supplier employees
	Visits to suppliers	Occasional			Third-party manufacturers
	Verification	Upon request	Sharing of the Code of Ethics	Respect for civil and human rights and international standards in terms of the quality of the work
The community	Meetings with local community leaders	Constant	Optimize the ability to intervene	Promote economic and social development	Foundations or non-profit entities Public administrations
	San Zeno Foundation	Constant		Support youth activities	Universities
	Meetings for sponsorships or contributions	Upon reques			Civil society
The environment	Technical engineering offices	Constant	Constantly improve environmental practices	Quality while respecting the environment	Residents in the areas where we manufacture our products
	Technical engineering offices	Periodic		Reducing the impact of our business	Governments
	Board of Directors		Identify suitable KPIs	Recycling and reducing waste	Environmental protection organizations

ORGANIZATION

Tools for dialogue