Our customer service department constantly monitors the services provided by carriers, verifying return times and delays through relationships with sales points.

We are constantly working on the maximum digitization of documents issued. In the past year alone, we’ve reduced the paper printed to manage our shipments around the world by 8%.

The packaging dimensions for finished goods have been designed to optimize spaces within vehicles, making it possible to reduce partially-loaded shipments to a minimum.

In addition, thanks to a study conducted in 2023, the optimised management of volumes of certain packaging articles during transport led to savings of around 6,000 boxes. 

For online customers, we have launched a pick-up and return service in our shops. In 2019, this option saved us 915,000 shipments.

At the end of each season, we remove all unsold items from our shops. The garments are then sorted, checked and re-packaged to then be sold in our outlets.

Along with unsold returns, we collect items that have small defects. Considered seconds, these garments are inspected and marked as necessary, then sold or given to charity.

The processing of these returns is entrusted to non-profit foundations and employees belonging to protected groups. These activities make it possible to bring value back to a product that otherwise would be wasted, and allow us to support the independence of differently-abled persons, improving their quality of life.